bdtk1's Privacy Policy
This document explains — how your personal information is collected, for what purposes it is used and how it is kept secure. Please read this policy carefully before using bdtk1.
Secured by SSL Encryption
This Privacy Policy applies to all services, platforms and mobile applications of bdtk1. Continuing to use the service means you accept the terms of this policy.
Introduction and Scope
bdtk1 is an online gaming and betting platform that offers casino games, sports betting and live casino services to users in Bangladesh. When you use our services, you share certain information with us — ensuring the security of that information is our highest priority.
This Privacy Policy explains what types of information bdtk1 collects, how it is processed, when it may be shared with third parties, and what rights you have over your information. This policy is considered an integral part of our Terms and Conditions.
If you are under 21 years of age, registration or use of bdtk1 is strictly prohibited. We do not directly collect information from minors — if a member is found to be under 21, the account will be closed immediately and the associated information will be deleted.
What Information We Collect
When you open an account, make transactions or use services on bdtk1, we collect various types of information. This information can be divided into two main categories: what you provide directly and what is generated automatically through your use of the service.
Information Provided Directly
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID card or passport details for identity verification
- Mobile banking account details (bKash, Nagad, Rocket, Upay)
- Records of deposit and withdrawal transactions
Automatically Collected Information
- IP address and device type
- Browser and operating system information
- Time spent on the platform and logs of pages visited
- Gaming session and betting history
- Cookie and local storage data
- Referral source and traffic statistics
To complete the identity verification process (KYC — Know Your Customer), we may request a copy of a government-issued ID. This process is essential for secure transactions and preventing irregular activity.
Purpose of Using Information
bdtk1 uses collected information only for specific and legitimate purposes. We do not process any information for unnecessary purposes.
| Purpose | Description | Type of Information Used |
|---|---|---|
| Account Management | Handling registration, login verification and account security | Name, email, mobile number, password hash |
| Transaction Processing | Completing deposits and withdrawals and maintaining records | Mobile banking details, transaction history |
| Identity Verification (KYC) | Preventing fraud and ensuring financial security | ID document, date of birth, address |
| Customer Support | Resolving issues via live chat and email | Contact details, service history |
| Personalised Experience | Showing games and bonus offers based on preferences | Gaming history, session logs |
| Security Monitoring | Detecting unusual activity and maintaining cybersecurity | IP address, device information, log files |
| Technical Development | Analysing and improving platform performance | Anonymised usage statistics |
Cookies and Tracking Technology
bdtk1 uses cookies to make its platform more effective and user-friendly. Cookies are small text files stored in your browser that are used to recognise you on your next visit.
Essential Cookies
These cookies are required to maintain login sessions and carry out security checks. They cannot be disabled.
Analytical Cookies
Used to understand which pages users visit most and to improve the quality of the platform.
Preference Cookies
Used to remember your language preference and other personal settings.
You can delete cookies or stop accepting new cookies from your browser settings at any time. Please note, however, that disabling certain cookies may limit some functionality of the platform.
Sharing Information with Third Parties
bdtk1 does not sell your personal information to third parties for commercial purposes. However, in limited circumstances, certain information may be shared with specific parties:
Service Provider Partners
We work with trusted third-party service providers for payment processing, technical infrastructure and fraud prevention. These partners receive only the information necessary to provide their specific service — they are not permitted to use the information for any other purpose.
Financial Service Providers
Information required to complete transactions via bKash, Nagad, Rocket and Upay is shared with the respective mobile financial service providers. This is solely for the purpose of verifying and completing transactions.
Legal Obligations
Certain information may be disclosed when required to comply with a court order, a lawful request from an investigating authority, or a legal process. In such situations, bdtk1 provides only the minimum necessary information within the legal framework.
Business Restructuring
In the event of a merger, acquisition or transfer of business assets, member information may be transferred to the new entity — however, this Privacy Policy will remain in effect and members will be notified in advance.
Data Security Measures
bdtk1 follows industry-standard technology and practices to protect your information. The key elements of our security framework are described below:
Encryption
All data transmitted between you and our servers is protected by SSL (Secure Socket Layer) encryption. Stored sensitive information is also kept in an encrypted state.
Access Control
Only authorised staff can view your information when required for a specific task. All internal access is logged and reviewed regularly.
Data Backup
Regular data backups are carried out and backup files are stored in a secure environment. This keeps your information safe even in the event of a technical failure.
Threat Monitoring
Cyberattacks, unusual login activity and fraud attempts are monitored around the clock through automated systems.
Transmitting information over the internet is not entirely risk-free. However, we continually review and improve our security measures. If a security breach occurs, affected members will be notified as quickly as possible.
Data Retention Period
bdtk1 retains your information only for as long as necessary. The retention policy for different types of information is set out below:
Account Information
Core registration information is retained for as long as your account is active. After the account is closed, certain information may be kept for a period to meet legal obligations.
Transaction Records
Financial transaction records are retained for an extended period, as they may be needed for financial audits and dispute resolution.
Technical Logs
Server logs, session data and technical information are generally retained for a short period and deleted once security analysis is complete.
Your Rights Regarding Your Information
As a member of bdtk1, you have certain important rights over your own information. We respect these rights and help you exercise them.
| Right | Description |
|---|---|
| Right to Access | You can find out what information we hold about you and request a copy of it. |
| Right to Rectification | If your information is incorrect, you can request that it be corrected. This can be done directly in your account settings or through the support team. |
| Right to Erasure | In certain circumstances you can request that your information be deleted, though this may not be fully possible where legal obligations apply. |
| Right to Object | You can object to your information being used for specific purposes, particularly in the case of marketing communications. |
| Data Portability | You can receive a structured copy of your own information that can be used elsewhere. |
| Withdrawal of Consent | You can withdraw consent you previously gave at any time, though this will not affect the validity of actions taken before the withdrawal. |
To exercise these rights, contact us via our 24/7 live chat or email. We will verify your request and act as promptly as possible. To learn more about responsible gaming or account restrictions, please read our Responsible Gaming Guidelines.
Protection of Minors' Information
All services on bdtk1 are for persons aged 21 and above only. We never knowingly collect any information from minors.
Age verification at the time of registration is an important part of our platform. If a person registers using a false age and this is later proven, the account will be closed immediately, all collected information will be deleted, and any funds in the account will be returned to the original payment source.
If a parent or guardian believes their minor child has registered on our platform, please contact our support team immediately.
Changes and Updates to the Privacy Policy
bdtk1 reserves the right to change or update this Privacy Policy as needed. The policy may be revised due to changes in services, legal requirements or technical developments.
Notification of Changes
If significant changes are made, a notification will be sent to the registered email address and a clear notice will be displayed on the platform. The date of the change will always be shown at the top of this page.
When Changes Take Effect
If you continue using bdtk1 within the specified period after the notice, it will be considered that you have agreed to the new policy. If you do not agree, you may contact our support team and request account closure.
If you have any questions about this privacy policy, please contact us. For general inquiries, you can visit our Frequently Asked Questions (FAQ) section — answers to many questions can be found there.
Contact Us
For any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide assistance in both Bengali and English.
Live Chat
Contact us via live chat 24 hours a day, 7 days a week. This is the most effective method for quick resolution.
Email Support
Use email for detailed requests or correspondence with documents:
Response Time
Immediate responses are available on live chat. Emails are replied to as quickly as possible.
Related Documents
Alongside this privacy policy, please read our Terms and Conditions and Responsible Gaming Guidelines — these three documents together fully explain bdtk1's service framework. For general information about bdtk1, visit our About Us page.